Customer Service Routing and Follow-up Questions
Provide customer questions, business rules, and relevant screenshots, and request issue classification, missing information, and draft replies. When ongoing clarification is needed, use managed sessions to preserve context so subsequent additions can remain focused on the same issue; the final deliverable can serve as agent guidance rather than directly replacing business approval.
Information Extraction and Summary Organization
Provide report text, chart screenshots, or accessible file links, specify the required fields, summary audience, and citation requirements, and have the model organize key points and items requiring verification. The file-link workflow can use AI Chat v2; when processing long materials, first narrow the questions, then summarize by section to reduce irrelevant content taking up context.
Code Fixes and Test Drafts
Provide relevant code snippets, exception stacks, and expected behavior, and have the model explain the cause of the issue, propose targeted fixes, and add test cases. Deliverables can include modified functions, a description of differences, and validation steps. For cross-module changes, first clarify interface constraints, then have developers run tests and review the impact.